FREQUENTLY ASKED QUESTIONS
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Getting your possessions moved from your current location to your new destination. We will be wrapping up your furniture in blankets and disassemble and assemble your basic furniture. We will also secure your floors and door frames with blanket and cardboard.
We are sorry, but that won’t be possible. Unfortunately movers are not allowed to have someone in back of the truck for safety and liability purposes.
Unfortunately not! We cannot provide a safe place in the moving truck to transport pets. The temperatures in the back of the trucks can get very hot and this would be potentially hazardous for your pet. Moving is traumatic for most pets as it is, so it is best, if you make sure their safety, emotionally and physically is taken care of. If you are not sure that you can provide that for your pet, boarding them at a kennel for that day or the time during the move, might be another option.
Movers can not move hazardous items such as propane tanks, firearms, paint, and aerosols, due to the conditions in the truck could cause these items to ignite or explode. It might be safer to dispose of such dangerous items rather than to try and move them yourself. Also please ensure that fuel operated tools, like your lawn mover are empty of any gas or fuel before they are being moved.
Yes, either you or a representative needs to be available throughout the entire move. Since there are usually a number of questions, our movers will need to have someone available to answer them in order for the move to go smoothly. It is also important to have someone there at the time of the move, so our movers can verify, which items are going to be moved and which aren’t.
Our Clients Feedback
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I hired Krupp for my move from Cleveland to NYC and everything went perfectly-- I'd highly recommend them! I worked with Joel on the phone and my movers were Mark and Levi.
Pre-moving day:
Scheduling was straightforward. The folks in... read moreI hired Krupp for my move from Cleveland to NYC and everything went perfectly-- I'd highly recommend them! I worked with Joel on the phone and my movers were Mark and Levi.
Pre-moving day:
Scheduling was straightforward. The folks in the office were very responsive and answered all my questions quickly.
Moving days:
Mark and Levi arrived when they said they would and loaded up the truck lickety-split. They arrived in NYC the very next morning, as planned, and unloaded without any issues.
Cost:
The quote they provided me was the price I paid; no surprises. The price was on par with what other local companies quoted me.
Other pluses:
-Mark and Levi were professional and friendly.
-Nothing was damaged. read lessAudrey O.6 days agoWe were really impressed with the Krupp moving crew that loaded our truck today. Every one of the team members was personable and communicated well - and did an excellent job fitting all of our belongings on the truck. We... read moreWe were really impressed with the Krupp moving crew that loaded our truck today. Every one of the team members was personable and communicated well - and did an excellent job fitting all of our belongings on the truck. We were nervous about everything, but they kept us all laughing and we even had fun! Special thanks to Omar, John C, Rodney, Lydell and Mike B. for their great work! read less
Angie B.1 week agoThe best movers I have ever had. James was great he was professional, courteous, and very fast and efficient. James and the crew packed and loaded all our stuff in just 2 hours and unloaded just as fast and put... read moreThe best movers I have ever had. James was great he was professional, courteous, and very fast and efficient. James and the crew packed and loaded all our stuff in just 2 hours and unloaded just as fast and put everything right where we asked and even offered to move items that were in the wrong location. I highly recommend Krupp Moving and storage for moving. Excellent. read less
Kevin Boyce1 week agoThis review is for the move out of our home November 4 & 5, 2021. The folder with the mover names got buried in a box! I want to commend them on their attention to detail, work ethic,... read moreThis review is for the move out of our home November 4 & 5, 2021. The folder with the mover names got buried in a box! I want to commend them on their attention to detail, work ethic, and professionalism. We were very pleased with how everything was handled. Kudos to David, James, Vern, Steve, Luke, Jon K, John M., Mike and Doug!!! We would not hesitate to use this company in the future. We would highly recommend using them for your next move!
We needed to do a second move on May 4, 2022 and we were just as well pleased. Rich, Ki, John C., Blaine, Sam S. and Tad handled things with the same professionalism we were expecting. I also need to thank Andrew for his time in providing the quotes! read lessFred Locker1 week ago -
Mark, Corbin, and Levi were tremendous to work with on a residential move. They were prompt, professional, and respectful of our property. It's been 40 years since we moved last. I dreaded this day. But they made it quick and... read moreMark, Corbin, and Levi were tremendous to work with on a residential move. They were prompt, professional, and respectful of our property. It's been 40 years since we moved last. I dreaded this day. But they made it quick and painless. I would definitely hire them again. They exceeded our expectations! Thanks Krupp Moving! read less
Dan Bishop2 weeks agoWe were so impressed with our Krupp movers. We had a team of five guys, Mark, Omar, Josh E, Braiden and Laine. They worked from the moment they got there until they finished eight hours later. It was quite impressive.... read moreWe were so impressed with our Krupp movers. We had a team of five guys, Mark, Omar, Josh E, Braiden and Laine. They worked from the moment they got there until they finished eight hours later. It was quite impressive. They made a very stressful day much easier by handling everything and by completing the things we hadn't had time to finish. These guys were super friendly and Mark kept us informed every step of the way. I would highly recommend them. read less
Traci M.2 weeks agoWe were so incredibly impressed with Krupp Moving & Storage!!! Everyone was so nice, very professional, and knowledgeable. They carefully packed our entire 3000 Sq ft home, labeling with detail every box, and upon delivery placing each box/item... read moreWe were so incredibly impressed with Krupp Moving & Storage!!! Everyone was so nice, very professional, and knowledgeable. They carefully packed our entire 3000 Sq ft home, labeling with detail every box, and upon delivery placing each box/item in the correct room, and even correct spot. Not one item was damaged in any way (and we had some difficult items in size and weight). We are so thankful to James, Arron, John M, Corbin and Austin. Moving can be so stressful, but they made things so much easier for us!! If you need movers, this is the company!! read less
Sheryl Schwamberger2 weeks agoMark and his team of Tad, James, John Capp, Austin & Catrell did an amazing job. They packed the entire home on Friday and loaded the trucks on Saturday. They also pointed out items that were damaged from previous moves.... read moreMark and his team of Tad, James, John Capp, Austin & Catrell did an amazing job. They packed the entire home on Friday and loaded the trucks on Saturday. They also pointed out items that were damaged from previous moves. They were very efficient, organized, on time, cleaned up after themselves. The entire team worked together and seemed to be trained and managed very well. Mark hand writing was very legible and all items were marked for record keeping. Hopefully the storage and delivery to our home in St. Louis will go as well.
My only negative comments are that their trucks could use some cosmetic work as they had rust, dents, etc. Also I was a little surprise that 1/2 payment was due at the end on Saturday and a cashiers check is required for final payment once the items are delivered and unloaded.
Thanks,
Rob G. read lessRob G.3 weeks ago -
Great Experience. Professional, courteous and conscientious. ***** ******* **** and ***** were great
Todd Z1 month agoI would highly recommend Krupp Moving & Storage to anyone! They made my move as pain-free as possible and affordable. Plus the staff is great! Michelle was so kind and helpful to accommodate my move in short notice. And Chris,... read moreI would highly recommend Krupp Moving & Storage to anyone! They made my move as pain-free as possible and affordable. Plus the staff is great! Michelle was so kind and helpful to accommodate my move in short notice. And Chris, Lydell, and Trent were extremely professional, efficient, and friendly. I will likely be using Krupp again for any and all future moves! read less
Madeline Surace1 month agoGreat bunch of guys. Trevor, Michael, Jon M and Blaine were awesome.I had some extremely heavy furniture that they moved up and down stair without even a scratch. Would request these guys again. Very nice and respectful. Thank you for... read moreGreat bunch of guys. Trevor, Michael, Jon M and Blaine were awesome.I had some extremely heavy furniture that they moved up and down stair without even a scratch. Would request these guys again. Very nice and respectful. Thank you for the great job! read less
Karyn Gabella1 month agoUse this company! They are awesome. ******* *************** M and ****** did an incredible job. All of our furniture was extremely heavy. Moved everything without an issue. They took the time to prep everything. They were all extremely polite and... read moreUse this company! They are awesome. ******* *************** M and ****** did an incredible job. All of our furniture was extremely heavy. Moved everything without an issue. They took the time to prep everything. They were all extremely polite and professional. These guys are true assets to the company!Would highly recommend them.*********************** read less
John G1 month ago -
Great job guys! We had Trevor, Michael, Blaine and Jon M for our Medina move. We have nothing but solid wood Amish made insanely heavy furniture and pine steps so nothing could be set down. These guys were... read moreGreat job guys! We had Trevor, Michael, Blaine and Jon M for our Medina move. We have nothing but solid wood Amish made insanely heavy furniture and pine steps so nothing could be set down. These guys were BEASTS! They moved everything without even a scratch! They are professional and courteous. We highly recommend them! read less
Karyn G.1 month agoKrupp Moving and Storage moved us from Brunswick, Ohio to Wilmington North Carolina and we couldn't be happier. Taylor came to our house to get the estimate. They were on time, extremely courteous and professional. A huge... read moreKrupp Moving and Storage moved us from Brunswick, Ohio to Wilmington North Carolina and we couldn't be happier. Taylor came to our house to get the estimate. They were on time, extremely courteous and professional. A huge thank you to Crew Leader Omar, Lydell, Trent and Collins for making the move go smoothly. They were great. I'd highly recommend them. read less
Todd Z.1 month agoOur lead movers Chris and Omar did a great job and were easy to work with. The team at our load location were also fantastic. They were very efficient and accommodating, easily picking up and packing for us those odds... read moreOur lead movers Chris and Omar did a great job and were easy to work with. The team at our load location were also fantastic. They were very efficient and accommodating, easily picking up and packing for us those odds and ends that you can never quite figure out what to do with.
Where improvements are needed is communication between the sales agent and their logistics manager. The guys showed up without the complete inventory list so had a little bit of a rough start, and we received inaccurate packing instructions from our sales agent so had to repack some of the items that had been already been packed. Chris and Omar kept a positive attitude about it and provided us with the correct packing boxes.
Since our move was to another part of the state there was a delay in our getting to the new location. The guys got there before us but were able to start unpacking before we arrived. Thank you Chris, Omar, and Austin for all of your help. You really made this move a lot easier for us.
Our moving team gets 5 stars! Overall would have given 4.5 stars if available. Only gave the 4 star because of the miscommunication. Also it should be mentioned that our sales agent was very nice, just some minor miscommunications in instructions on the packing and inventory. read lessS Ropati1 month agoWe called 2 movers in the *******, **** area and decided to go with Krupp both moving Companies were about the same price. We just had a gut feeling about them, that they would get the job done and without... read moreWe called 2 movers in the *******, **** area and decided to go with Krupp both moving Companies were about the same price. We just had a gut feeling about them, that they would get the job done and without any hassles. The contact before the actual move and the movers that were there the day it was scheduled made the move easy and stress free. We would definitely recommend them and use their service if the need would arise again to move our heavy furniture to a storage unit. R&D read less
Dena H1 month ago