1. Introduction

Krupp Moving & Storage (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. Please read this policy carefully.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Full name
• Phone number
• Email address
• Current and destination addresses
• Moving date, inventory, and related moving details
• Any other information submitted via forms, phone calls, or email

2.2 Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on site
• Referring URLs and search terms
• Device type and operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing moving estimates and service quotes
• Scheduling appointments and coordinating moves
• Customer support and responding to inquiries
• Sending SMS text messages related to your move
• Sending voice communications related to your inquiry or services
• Sending email communications regarding your services or requests
• Improving our website, services, and customer experience
• Complying with legal obligations

4. SMS Communications Disclosure

By providing your phone number to Krupp Moving & Storage, you consent to receive SMS text messages from us regarding moving services, estimates, appointment scheduling, customer support, and related communications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

5. Sharing of Your Information

We do not sell consumer personal information to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers

We may share your information with trusted third-party vendors and service providers who assist us in operating our business, including:

• Software and CRM platform vendors
• Communication and scheduling tools
• Analytics and marketing platforms

These parties are contractually obligated to handle your information securely and only as directed by us.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena, court order, or government investigation.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly as a result.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to access, correct, or delete your data. To exercise any of these rights, please contact us using the information below.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Krupp Moving & Storage
2728 Akron Rd, Wooster, OH 44691
Phone: (330) 539-3654
Email: sales@kruppmoving.com
Website: kruppmoving.com